Shipping Return
Delivery process
1. After receiving the full payment, Master Lau will arrange the delivery within 1-2 business days, or at the time as scheduled by the customer. If the order is made on Sunday or public holiday, the order processing time will take an additional 2 to 3 working days.
2. In case of out-of-stock, we will notify you by phone. The goods will also take longer to arrive.
3. Delivery method includes local delivery and self-pickup. Details are as follows:
Self-pickup is free of charge and the pickup location is as follow:
Kow Fung Godown Ltd
G/F, Kong Sheng Factory Building, 75-87 Wo Yi Hop Road, Kwai Chung, NT
4. Self-pickup service are only available after confirmation with our customer service officer.
Delivery service
Local Delivery
1. Master Lau will appoint local delivery service on behalf of the customer. The delivery cost incurred will be bared by customer.
2. Goods drop off alongside the vehicle.
Remote Islands, Macau, China
1. Master Lau will not help arrange delivery, but we could arrange local delivery to the dock. Extra costs may be incurred.
Shipping time
1. Orders are processed and shipped within 1-2 business days after payment. If the order is placed on Sunday or public holiday, the order processing time will take an additional 2 to 3 working days.
2. If customers want to make changes on the agreed delivery date, please inform the company before 12:00 noon of the working day before the delivery day.
3. On the scheduled delivery date and time, no one will receive the goods at the delivery address. The customer must notify the company to arrange another delivery. The delivery time will be arranged within three working days.
4. Exact delivery time could not be specified due to unpredictable road situation. But Master Lau will try our best to satisfy your request.
5. In case of typhoon No. 8 or above, or black rainstorm warning signal, the delivery service will be suspended. We will arrange a new delivery date when normal work is resumed.
Goods Receive
1. When receiving the goods, customer should double check the quantity and the goods condition.
